Privacy Policy

This website is operated by SkillsAware Pty Ltd. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about:

who we are,

how and why we collect, store, use and share personal information,

your rights in relation to your personal information, and

how to contact us in the event that you have a complaint.

This Privacy Policy is limited in its scope to the SkillsAware website and your interactions with it. The SkillsAware website address is skillsaware.com

Read the SkillsAware Platform Privacy Policy for important information about how we manage your personal information within the SkillsAware platform.

About SkillsAware

SkillsAware is an AI-powered skills recognition engine developed through a collaboration between SkillsIQ, a skills-focused not-for-profit, Edalex, an award-winning EdTech and SkillsTech company and Dr Mark Keough, and builds on decades of technology and skills expertise. Its SkillsTech platform and associated services captures and maintains an evidence-based indicator of the many skills that individuals accumulate progressively. SkillsAware enables organisations to identify the skills that exist within their workforce and highlight strengths and gaps so they can plan for the future. SkillsAware assists with skills-based hiring and resourcing and supports and contributes to productivity, performance, reward, diversity and equity goals. SkillsAware has relevance for individuals, small, medium and large enterprises and industries in the recognition of current capability, prior learning and experience.

SkillsAware Pty Ltd (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the Privacy Act 1988 (Cth) (Privacy Act) which incorporates the Australian Privacy Principles (APPs) and the Privacy and Personal Information Protection Act 1998 (PPIP Act) and the General Data Protection Regulations (GDPR) which apply across the European Union and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

a. Personal information you provide to us

We collect the following personal information:

Contact information

Name, Company/Institution, Job Role, Email, Phone Number and Comments

Other information

IP address and browser user agent string to help detect spam. Note that comments may be checked through an automated spam detection service.

Some examples of when we collect this information include when you subscribe to our communications, leave comments or complete a form on our website or schedule a demonstration of our platforms or services.

b. Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;

shall receive any data protection notices on their behalf; and

shall consent on their behalf to the transfer of their personal data abroad.

c. Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the purpose of tracking the customer lifecycle through customer relationship platforms so that we can review performance and improve the quality of our communications.

d. Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example we may use cookies to monitor and/or collect information on user interactions, traffic source or location data and use this for reporting purposes.

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

You can opt-out of using cookies at any time or you can set your browser not to accept cookies and please visit https://allaboutcookies.org/how-to-manage-cookies if you wish to learn how to remove cookies from your browser. However, some of our website features may not function as a result. For further information on cookies generally visit – www.aboutcookies.org

How we use your personal information

We collect information about our users for purposes of providing services, personalising content, remember information to help you efficiently communicate with us, analyse how the website is used, diagnose service or technical problems, maintain security, monitor aggregate metrics (such as total number of visitors, traffic, and demographic patterns), and track user content and users as necessary to comply with applicable laws.

Who your information may be shared with

We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity if we are required to do so.

We recognise that your privacy is very important and take it seriously. We will not share your personal information with any other third parties.

Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

Whether personal information has to be provided by you, and if so why

No. No personal information has to be provided by you to us at any time.

How long your personal information will be kept

We will hold your personal information indefinitely but no longer than necessary in each case. You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Reasons we can collect and use your personal information

We rely on consent and legitimate interest as the lawful basis on which we collect and use your personal information. The legitimate interest relied upon is the information necessary for carrying on a business and impacts on privacy are minimal.

Consequence of our use of your personal information

The consequence to you of our use of your personal information is that from time-to-time, we may send you marketing campaigns and newsletters relating to our products. You can opt-out of these communications at any time by clicking on the Unsubscribe link, included in all SkillsAware newsletters.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. These measures include user account access, controlled by unique usernames and passwords with 2-step verification

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Our website contains links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware of and read their privacy policy.

Transfers of your information out of the European Economic Area (EEA)

We may need to transfer your personal data to Australia or Singapore, which are outside of the European Economic Area. These transfers will be undertaken because our business is located in Australia and we use the HubSpot CRM which is hosted in the Asia Pacific availability zone.

Any transfers to these countries will be undertaken on the basis that that country, territory or one or more specific sectors in that country, or an international organisation ensures an adequate level of protection.

For more information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us as described below. We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Children and the validity of consent

Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

fair processing of information and transparency over how we use your use personal information

access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

require us to correct any mistakes in your information which we hold

require the erasure of personal information concerning you in certain situations

receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

object at any time to processing of personal information concerning you for direct marketing

object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

object in certain other situations to our continued processing of your personal information

otherwise restrict our processing of your personal information in certain circumstances

claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Rights of the Individual from the European Data Protection Supervisor on individual’s rights under the General Data Protection Regulations (https://edps.europa.eu/data-protection/our-work/subjects/rights-individual_en)

If you would like to exercise any of these rights please:

email, call or write to us

let us have enough information to identify you

let us have proof of your identity (a copy of your driving licence, passport or a recent credit card/utility bill)

let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. A list of the supervisory authorities in the EU can be found here: https://dataprivacymanager.net/list-of-eu-data-protection-supervisory-authorities-gdpr/

Changes to the privacy policy

This privacy policy was published on 30 October 2024 and last updated and reviewed on 11 February 2026.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by including a notice on our website when changes are made.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us on:

info@skillsaware.com

SkillsAware Platform Privacy Policy

SkillsAware Pty Ltd (referred to in this policy as ‘we’, ‘us’, or ‘the platform’) is an AI-powered, human-centred skills recognition solution. Because we help you map your real-world experience to professional skills, we collect and use information that is personal to you.

This policy explains how we manage your data in an open and transparent way, ensuring we meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Our Commitment to Transparency (APP 1)

We manage your personal information within a secure environment that is ISO/IEC 27001 certified, ensuring high standards for information security.

This policy is freely available and serves as our primary notice to you about how we handle your information.

2. Information We Collect (APP 3)

We only collect personal information that is reasonably necessary to help you identify and share your skills.

Account Basics: To set up your account we require your name and email address.
Voluntary Skills Context: Through our chat interface and onboarding survey, you may choose to provide your industry, job title, years of experience, career goals and similar data.
The Evidence Hub: You may voluntarily upload evidence files such as CVs, resumes, certificates, and peer recommendations to support your skills recognition claims.
Sensitive Information: We do not intentionally collect sensitive information (such as health data or ethnic origin). If you choose to upload documents containing such information, we process it only for the purposes described below.

3. Why We Collect and Use Your Data (APP 6)

We use your personal information for the primary purpose for which it was collected: providing skills recognition and workforce visibility. Specifically, we use your data to:

Map your experience against our library of skills and competencies.
Generate your proprietary Skills IQ indicator, capability statements and reports.
Provide real-time suggestions through our AI software to help you match skills and improve your skill scores.
Help you track your progress toward skills recognition or formal Recognition of Prior Learning (RPL).

4. Notification at Collection (APP 5)

Whenever we ask for your information, we aim to ensure you are aware of why we need it. In most cases, you provide this information directly through our interactive tools. If your organisation (such as an employer) provides us with information about your role or training, it is made visible to you within your account.

5. Sharing Your Information (APP 6)

We take your privacy seriously and do not sell your personal information. We only share your data in the following circumstances:

With Your Organisation: Authorised administrators within your participating institution can view your skills reports and evidence to support resource planning and hiring.
With Secure Service Providers: We use trusted partners like Amazon Web Services (AWS) and Microsoft Azure for secure hosting. These providers only access your data to maintain the security and operation of the infrastructure.
At Your Direction: If you choose to share your digital credentials or reports with a third party, we facilitate that sharing at your request.

6. AI and Automated Processing

SkillsAware uses AI software to support, but not replace, human judgment. Our AI provides suggestions and indicators, but the platform does not make automated decisions that have legal or binding effects on your employment or eligibility.

7. Data Retention and Security (APP 11)

We keep your information only as long as it is needed to support your skills journey or meet our contractual obligations to your organisation.

Access Control: We use individual user logins to ensure that only you can access your account. Your organisation may implement Multi-Factor Authentication (MFA) or Single Sign On (SSO) via their integrated identity provider.
Infrastructure: Your data is housed within our secure infrastructure, which is managed under an our ISO/IEC 27001 certified information security management system.
Retention: We keep your information only as long as it is needed to support your skills journey or meet our contractual obligations to your organisation.
Disposal: When your data is no longer required, it is securely destroyed or de-identified in accordance with our data governance practices.

8. Data Location (APP 8)

Data Residency and Overseas Disclosure: We prioritise hosting your personal information within your local jurisdiction or region to comply with national privacy laws.

In the event that a local AWS region is unavailable or where a specific service requirement necessitates it, we will only transfer or store data across borders in accordance with the privacy laws of the originating country. This includes ensuring that the recipient is subject to a law or scheme that provides substantially similar protection to the Australian Privacy Principles.

9. Your Rights (APP 12 & 13)

You have the right to access the personal information we hold about you. You can view and update most of your skills information directly through the platform interface at any time. If you need to request a formal correction or wish to lodge a complaint, please contact us at info@edalex.com.

Transfers of your information out of the European Economic Area (EEA)

We may need to transfer your personal data to Australia, which is outside of the European Economic Area. These transfers will be undertaken because our business is located in Australia and we utilise AWS and Azure services hosted in Australia. We may utilise AWS and Azure in other regions for users in that region.

For more information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us as described below. We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

fair processing of information and transparency over how we use your use personal information
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws

Email us at
info@skillsaware.com
Provide us with enough information to identify you
Provide us with proof of your identity (such as a copy of your driving license, passport or a recent credit card/utility bill)
Let us know the information to which your request relates

Changes to the privacy policy

This privacy policy was published on 30 October 2024 and last updated and reviewed on 11 February 2026.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by including a notice on our website when changes are made.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us on: info@skillsaware.com